Support and community
Where to get help with the Bloxchain Platform, the Bloxchain Protocol and this documentation, and what to include so the first reply can solve your problem.
Before you write
Inside an account, open the Help page (More menu → Help). It shows wallet, network, your roles, open items and the setup checklist, and answers the most common questions in place.
Check Troubleshooting and the FAQ.
Contact
Product support for the Platform
support@particlecs.com
Bugs or feature requests for the Protocol or SDK
Design questions, integrations, show and tell
Mistakes or gaps in this documentation
A security vulnerability
Do not open a public issue. Follow Report vulnerabilities.
What to include in a report
The more of this you include, the faster the answer:
Network: the chain name and ID shown in the top bar (for example Sepolia, 11155111).
Account address: the smart account's contract address, or its open link (
https://bloxchain.app/workspace/<chainId>/<address>).Request id or transaction hash, if the problem is about a specific request in Approvals or History.
Screenshot of the Help page for that account. It captures wallet, network, roles and setup state in one image.
What you did and what you expected, including the exact button or message text.
Whether you were signed in or using the Free path, and the residency badge (This device, Cloud, Cloud off).
Never share private keys, seed phrases or the contents of a signed file (.bloxmeta.json) in a support request. Anyone holding a signed file can submit it until it expires.
Open source and community
Bloxchain Protocol (contracts, SDK, examples)
This documentation
Particle CS
Pull requests to the documentation are welcome. Protocol pages under Protocol are vendored from the Protocol repository, so propose changes to them upstream.
Related
Last updated
Was this helpful?